1. We at STUCK Design Pte. Ltd. (“STUCK”), take your personal data and privacy seriously. This policy explains how we manage your personal data in compliance with Singapore’s Personal Data Protection Act 2012 (“PDPA”).
2. Personal data refers to data, whether true or not, about an individual who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access. Examples of personal data which you may provide to us include your name, billing address, email address, contact number, residential address, login data, profile data, username and password, and video, image or audio recordings of you. For the avoidance of doubt, data that has been anonymised by the removal of personally identifiable information shall not be regarded as personal data.
3. This policy applies to all personal data which we may collect from you or your authorised representative through our website, web services, online services, mobile or other applications (collectively the “STUCK Services”), third-party online services with related accounts accessible or controlled by us (including Typeform, VideoAsk, and Google forms), social media accounts (including Facebook, Instagram, LinkedIn, TikTok, Twitter, Behance etc.), instant messaging accounts, online advertisements and any other media utilised by STUCK or from any other form of interaction with you or your authorised representative, or from third parties (the STUCK Services and these other modes of collection shall collectively be referred to as “media of collection”).
CHANGES TO THIS PRIVACY POLICY
4. This Privacy Policy may be changed over time. Any changes will become effective when we post the revised Privacy Policy on the STUCK Services and/or other media of collection.
COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL DATA
5. We may collect your personal data in the following ways:
5.1. when you access or use any of the STUCK Services;
5.2. when you create an account on the STUCK Services;
5.3. when you subscribe to any of our mailing lists, newsletters and/or social media channels;
5.4. when you make a transaction regarding any of our products or services;
5.5. when you communicate with us whether through our website’s online form, email, STUCK social media accounts, instant messaging, phone calls, face-to-face interactions, any of the media of collection, or any other means;
5.6. when you participate in any promotion, activity, campaign, or survey initiated by STUCK;
5.7. when you log in to your account on any STUCK Services or otherwise interact with us via an external service or application;
5.8. when you interact with any of our agents, officers, contractors or employees;
5.9. when we receive personal data from third parties such as vendors, suppliers, business partners or customers;
5.10. when you interact with and/or provide your personal data to STUCK via any of our online advertisements; and
5.11. when you provide your personal data to us for any other reason any by any means whatsoever.
6. The type of personal data we may collect from you includes the following:
6.1. When you make enquiries regarding our products or services via our email accounts, social media accounts, websites, or other media of collection, or when you interact with the STUCK website, STUCK online advertisements or other media of collection, we may collect details from you such as your name, name of employer or business, place of employment / business, email address, contact numbers, residential and/or business addresses.
6.2. When you are engaging and/or transacting with STUCK for the procurement of our products or services, we may collect details from you such as your name, name of employer or business, place of employment / business, email address and contact numbers. Where you are engaging STUCK on a prolonged basis for the purposes of a project or collaboration, we may collect similar information on or from your authorised representatives or employees for the purposes of ongoing communications during the period of the project or collaboration.
6.3. When you are engaging with STUCK as a prototype user of any of our products or services, we may collect details from your such as your name, contact number, email address, age, demographic information, visual, audio or other recordings of your use of the prototype in question, as well as your personal feedback on the prototype; such collection may be done by a variety of media of collection, including in-person meetings and online forms.
6.4. When you are accessing our mobile or other applications as a product user, we may, through such application, collect details from you such as your name, email address, contact number, product usage data and product usage diagnostics for the purposes of our product development and improvement.
7. If you choose to interact with us through social media, your personal data (such as your name and the fact that you are interested in STUCK, its products and/or services) will also be visible to all the visitors of your personal account or page on such social media platform, according to your privacy settings on the social media services. STUCK is not responsible for the processing of such personal data or the privacy policy of such social media websites / platforms. When you communicate with us through social media (for example, when you post a comment, upload media, send a personal message or click the “Like” button), we may receive personal data about you (such as your username, profile photo, your location, and your email address). We will use the data received from social media in accordance with this Privacy Policy.
8. You should ensure that all personal data submitted to us is complete, accurate, true and correct. Any failure on your part to do so may result in our inability to provide you with the products and services you have requested. We shall have the right to request for documentation and carry out the necessary checks to verify the personal data provided by you as part of our user verification processes or as required under law.
9. STUCK processes your personal data for the following purposes:
9.1. to facilitate your use or our provision of the STUCK Services or any of our other products of services;
9.2. to administer your account with our mobile application(s) or other STUCK Services, including account and identity verification;
9.3. to understand reactions and feedback to prototypes, products and/or services offered by us for product development and improvement;
9.4. to communicate with you regarding our website, products, services, campaigns, promotions, and surveys, including changes to our terms and conditions and policies;
9.5. to communicate with you for the provision of such product and/or service requested by you via the STUCK Service or other media of communication;
9.6. for the purposes of communication and marketing of business opportunities, opportunities for collaboration and/or offerings of our products and services;
9.7. to respond to your queries or requests or provide customer support;
9.8. to investigate or process any wrongdoing, complaints, feedback, enforcement action or legal action in relation to our business, products or services;
9.9. to store, host, back up data, including personal data;
9.10. any other purposes relating to the above purposes.
10. We may disclose or permit the disclosure of your personal data or transfer your personal data to third parties for the above-mentioned purposes. These third parties, which may be located in or outside your jurisdiction, include but are not limited to: service providers in respect of research and development, data analytics, market or consumer research, marketing, customer service, information technology and website hosting, professional services, and their service providers and related companies.
11. We may share your personal data with third party service providers for them to provide services to you if you choose to use such third-party services. Your acceptance or use of the third-party service provider’s services shall be subject to terms and conditions as may be agreed between you and the third-party service provider. Upon your acceptance of the third-party service provider’s service, the collection, use, disclosure, storage, transfer and processing of your data (including your personal data and any data disclosed by us to such third-party service provider) shall be subject to the applicable privacy policy of the third-party service provider, who shall be deemed the data controller of such data. You agree that any queries, issues or complaints relating to your acceptance or use of the third-party service provider’s services shall be directed to the third-party service provider in accordance with their applicable privacy policy.
12. We may share your personal data with a competent public authority, government, law enforcement or regulatory agency as permitted or required by applicable law or regulations.
13. We may share your personal data with any person to whom STUCK proposes to transfer any of its rights and/or duties relevant to you, including in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock.
14. If we disclose your personal data to these third parties, we endeavour to ensure that the third parties keep your personal data secure from unauthorised access, collection, use, disclosure or processing and retain your personal data only for as long as your personal data is needed to achieve the above-mentioned purposes or in compliance with applicable laws.
15. We may transfer or permit the transfer of your personal data outside of the jurisdiction for any of the purposes set out in this Privacy Policy. However, we will not transfer or permit the transfer of any of your personal data outside of such jurisdiction unless the transfer is in compliance with applicable laws.
16. You should rest assured that we do not sell your personal data to any third party. Our employees and any third parties engaged by us are contractually obligated to protect the privacy and confidentiality of your information.
17. If you have provided to us any third party’s personal data, you shall be deemed to have obtained that party’s consent for the relevant purpose of providing the personal data to us.
18. Additionally, we may disclose your personal data to third parties if we believe that we are required by law to so disclose or that such disclosure is reasonably necessary to protect the rights, property or safety of our customers, the public or us.
MISCELLANEOUS
19. To the maximum extent permitted by law, STUCK shall not be liable in any event for any special, exemplary, punitive, indirect, incidental or consequential damages of any kind or for any loss of reputation or goodwill, whether based in contract, tort (including negligence), equity, strict liability, statute or otherwise, suffered as a result of unauthorised or unintended use, access or disclosure of your personal data.
20. This Privacy Policy, our privacy practices and your use of the STUCK services or other media of collection in connection with our goods and services, shall be governed by Singapore law. We make no representation that this Privacy Policy and our privacy practices comply with the laws of any other country. If you are not residing in Singapore, your use of our website shall be deemed to mean that you will not hold us responsible for any non-compliance with the laws of your residence to the extent that such laws are applicable. Further, by your continued use of our website, you consent to the transfer and use of your personal data outside your jurisdiction.
21. If you have any questions regarding your personal data or this Privacy Policy, you can contact us by visiting this page on our website: https://hypersketch.com/contact/
